Customer Service

Shipping & Delivery

Gilo Creations prides itself on keeping a readily available quantity of stock always ready for delivery making it possible to ship immediately if the product is rush and in stock. Other deliveries will be assessed on an order to order basis with estimated shipping time within 7 business days.

Privacy & Security

We use a powerful SSL encryption techniques to protect your information.  We encrypt all information while it is in transit. This system places your information immediately outside of the web and is not available to any curious onlookers.  To ensure your safety, use a safe and secure browser. We do not share passwords with anyone. We caution you to choose a password that is difficult to guess, but easy for you to remember. The information submitted to Gilo Creations will not be sold or shared with any third parties.

Returns & Replacements

Products purchased can be returned or replaced only if the products shipped were misrepresented to the consumer or if they were received damaged from the sender. Any other circumstances will be evaluated as they are received. We have the right to refuse returns if the products are received in the same condition as represented. Certain restrictions apply.

Payment, Pricing & Promotions

Payment for orders can be made online through Visa, Mastercard, American Express or alternate methods can be arranged by contacting our customer service between Monday to Friday from 8:30am to 5:30pm EST.  Pricing is either in Canadian or US currencies as indicated on the website. Promotional pricing is for a limited time only. All pricing and availability are subject to change at any time without notice. Ordering may and can be done via our website, by phone at 1-800-565-4456 or by fax at 1-800-284-3622.

Updating Account Information

Keeping us up to date with all information is very important in order customers to be able to receive notice of everything which Gilo Creations has to offer.  Making sure that we have your up to date address, phone number and any other contact information will be vital in receiving the whole Gilo Creations package which includes monthly and show specials on select items.